Contact
Get in touch
StatusDetector is an independent operation. Every kind of inquiry — bug reports, takedown requests, press, partnerships — lands in the same inbox. We aim to reply within 24–48 hours on business days.
Fastest ways to reach us
Email support@statusdetector.com for anything that needs a written record, or send a direct message on X at @statusdetector_ for quick questions.
Before you write
Two minutes of context up front saves a multi-day round trip of follow-up questions.
What to include
- The exact URL of the page you’re writing about.
- A timestamp (UTC if you can; your local timezone is fine if you can’t).
- What you saw, what you expected, and a screenshot when one helps.
- Your browser + OS if the issue is interactive (search, decoder, website checker).
- Whether you’ve already tried the obvious workaround (new tab, different network).
What to write us about
General inquiries
Anything that doesn’t fit the categories below — questions about the site, feedback on the catalogue, suggestions for tools or services we should track. Email support@statusdetector.com.
Bug reports & incorrect status
Found a broken page, a tool that hangs, a verdict that looks wrong? Send the exact URL and a short description. If you can paste the response from the Website Down Checker for the affected URL we can move much faster.
Service-page corrections (verified)
If you represent a service we track and want to update the official status feed, description, or links: email us from an official company domain. Personal addresses for company-page changes go through an extra verification step.
Press & partnerships
For journalism inquiries see our press kit — it has the boilerplate bio, the stats we encourage citing, and downloadable logo files. For partnerships, email us with the integration you have in mind and a short description of the audience.
Frequently asked
Common contact-related questions, before you ask.
How quickly do you reply?
We aim for 24–48 hours on business days. Weekends and holidays slow us down. If a reply is genuinely urgent (security disclosure, takedown, defamation concern), put "URGENT" in the subject line and we will move it to the top of the inbox.
I think a status verdict on the site is wrong. Who do I tell?
Email support@statusdetector.com (or DM us on X) with the service URL, the verdict we are showing, what you are actually seeing, and the timestamp. We will trace through the underlying signals and either correct the cached verdict or update the scoring rule that produced it.
I represent a service that appears on the site. Can I request changes?
Yes. Email us from an official company domain (not a personal address) with the change you want — usually an updated status feed URL, a corrected description, or a takedown of an out-of-date claim. We verify the domain and respond within the same 24–48 hour window.
Is this an appropriate channel for press inquiries?
Yes. Email us with your outlet, deadline, and the angle you're working on. Our press kit at /press has the boilerplate bio, logo files, and the stats we encourage citing. We can usually turn around a written quote within a day if you give us a clear ask.
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